PetJoy · Policies
Terms of Service
These terms apply when you use the PetJoy website and purchase our products. By using our site you agree to them.
Last updated: June 2026
Using our website
You must be at least 18 years old (or the age of majority where you live) to place an order on PetJoy. You agree to provide accurate information and to use the website only for lawful purposes.
Products and pricing
We do our best to display products, prices and stock levels accurately, but errors can happen. We reserve the right to correct any errors and to cancel or refuse any order where pricing or product information is incorrect. Prices and availability may change without notice.
Orders and payment
When you place an order, you're making an offer to buy. We accept your order once we send a confirmation email. Payment is processed securely at checkout through our trusted payment partners. We accept major credit cards and the payment methods displayed at checkout.
Shipping, returns and refunds
Shipping, returns and refunds are governed by our Shipping & Returns policy and Refund policy, which form part of these terms.
Intellectual property
All content on the PetJoy website — including logos, brand name, product photography, descriptions, graphics and layout — is owned by PetJoy or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute or use any content without our prior written permission.
Customer responsibilities
- Provide accurate shipping and billing information.
- Use products in accordance with the instructions provided.
- Supervise your pet when introducing new products and discontinue use if any product causes discomfort or injury.
- Not misuse the website, attempt to interfere with its operation or circumvent security features.
Limitation of liability
To the maximum extent permitted by law, PetJoy is not liable for any indirect, incidental or consequential damages arising from your use of our products or website. Our total liability for any claim relating to a product is limited to the amount you paid for that product.
Our products are designed for everyday pet use. They are not a substitute for professional veterinary care. If your pet is unwell, please consult a qualified veterinarian.
Changes to these terms
We may update these terms from time to time. The latest version will always be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the new terms.
Contact
Questions about these terms? Email petjoy.store.1@gmail.com.