Shipping & Returns

Orders are reviewed and packed within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email as soon as your order is placed and a second email with tracking once it ships.

• Standard shipping: 5–10 business days after dispatch.
• Express shipping: 2–5 business days after dispatch.
• International orders: 10–20 business days, depending on the destination and local customs.

Delivery windows are estimates provided by our carriers and may be affected by weather, holidays or customs inspections.

Shipping is calculated at checkout based on your address, the size of your order and the shipping method you choose. From time to time we run free-shipping promotions — keep an eye on the homepage and our newsletter.

Once your order ships you'll receive a tracking link by email. If tracking hasn't updated after 5 business days, reach out and we'll investigate with the carrier on your behalf.

We want you and your pet to love what you buy. You can return most unused items in their original packaging within 30 days of delivery for a full refund of the product price.

To start a return:

1. Email us at petjoy.store.1@gmail.com with your order number and the items you'd like to return.
2. We'll reply within one business day with return instructions and the return address.
3. Ship the items back to us using a tracked service of your choice.

• Opened consumables (treats, food, supplements) for hygiene reasons.
• Used grooming and bathing products that have made contact with a pet.
• Gift cards and final-sale items marked as non-returnable.

If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund — no return required for damaged goods.