PetJoy · Policies
Privacy Policy
PetJoy respects your privacy. This policy explains what information we collect, how we use it and the choices you have.
Last updated: June 2026
Information we collect
When you visit PetJoy or place an order, we collect:
- Contact details: name, email address, shipping and billing address, phone number.
- Order details: products purchased, order total, delivery preferences.
- Payment details: processed securely by our payment providers — we never store full card numbers.
- Device data: IP address, browser type, pages visited and referring site, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders and provide customer support.
- To send order confirmations, shipping updates and service notifications.
- With your consent, to send marketing emails about new products, promotions and pet care tips. You can unsubscribe at any time.
- To improve our website, products and shopping experience.
- To detect and prevent fraud and to comply with our legal obligations.
Sharing your information
We only share your information with trusted service providers who help us run the store — for example our payment processor, shipping carriers, email platform and analytics tools. We never sell your personal data.
Cookies
We use cookies to keep your cart working across pages, to remember your preferences and to understand how customers use our site. You can disable cookies in your browser settings; some parts of the store may not function correctly without them.
Data retention
We retain order and account information for as long as needed to provide our services, comply with tax and accounting obligations, and resolve disputes. You may request deletion of your personal data at any time.
Your rights
You have the right to:
- Access the personal information we hold about you.
- Ask us to correct or delete your information.
- Object to or restrict certain types of processing.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email petjoy.store.1@gmail.com.
Security
We use industry-standard security measures, including encryption in transit (HTTPS) and access controls, to protect your information. No method of transmission over the internet is 100% secure, but we work hard to safeguard your data.
Contact us
Questions about this policy? Email petjoy.store.1@gmail.com and we'll be happy to help.